Effective Date: 25 May 2018
Last Updated: 01 JULY 2025
This Privacy Policy outlines how Advanced Resin Solutions (“we”, “us”, or “our”) collects, uses, stores, and protects personal data, in line with current legislation, including the UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018.
By using our website or contacting us, you consent to the practices described in this policy.
1. What Personal Data We Collect
We only collect personal data that is relevant to providing our services and responding to customer enquiries. This may include:
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Full name
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Contact information: telephone number, email address, postal address
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Email or written correspondence
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Information related to your property: location, size, plans
We do not collect or process special categories of personal data (e.g., health, biometric, religious, or political data).
2. How We Collect Your Data
Your personal data is collected when:
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You submit an enquiry via our website
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You contact us by email, phone, or post
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You provide information necessary for us to carry out our services
We only collect data that is necessary for communication and service delivery.
3. Legal Basis for Processing
We process personal data on the following legal bases:
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Consent – when you voluntarily contact us or submit your data via the website
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Contract – when data is required to carry out the services you request
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Legitimate Interest – for secure storage, communication, and business operations
4. How We Store Your Data
We take appropriate steps to ensure your personal data is secure. Data is stored using both paper-based and electronic systems, including:
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Paper records stored securely in locked cabinets with restricted access
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Electronic systems:
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Capsule CRM (encrypted and password-protected)
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Microsoft Outlook (emails)
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Password-protected Excel spreadsheets
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We retain personal data only for as long as necessary to fulfil the purposes it was collected for.
5. Who Has Access to Your Data
Your personal data is only accessed by authorised personnel within the company. We do not share your data with third parties without your explicit consent, unless required by law.
We do not transfer your data outside the UK or EU.
6. Your Data Protection Rights
You have the right to:
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Access – Request a copy of your personal data
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Rectify – Request corrections to inaccurate or incomplete data
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Erase – Request deletion of your data (“right to be forgotten”)
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Restrict or object to processing in certain circumstances
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Withdraw consent at any time
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Data portability – Request to transfer your data to another service
Requests can be made in writing via email or post:
Email: info@advancedresinsolutions.co.uk
Post: Advanced Resin Solutions, Portfield Farm, Portfield Lane, Langport, TA10 0NJ
We aim to respond to all requests within 30 days. For erasure or withdrawal of consent, we endeavour to comply within 72 hours.
7. Data Retention
We retain personal data only as long as necessary to fulfil our business or legal obligations. When data is no longer required, we securely delete or destroy it.
8. Data Breach Notification
In the event of a data breach involving personal data, we will investigate and notify the appropriate supervisory authority within 72 hours, if required. If the breach poses a high risk to your rights and freedoms, we will also notify you directly.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:
Email: info@advancedresinsolutions.co.uk
Phone: 01458 898743
Address: Portfield Farm, Portfield Lane, Langport, TA10 0NJ
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
